Complaint Procedures

Complaints – Students, Employees, Parents, Other Persons


Purpose

The school district takes seriously all concerns or complaints by students, employees, parents or other persons. If a specific complaint procedure is provided within any other policy of the school district, the specific procedure will be followed in reference to such a  complaint. If a specific complaint procedure is not provided, the purpose of this policy is to provide a procedure for general use.

General Statement of Policy

Students, parents, employees or other persons, may report concerns or complaints to the school district. While written reports are encouraged, a complaint may be made orally. Any employee receiving a complaint will advise the director or immediate supervisor of the receipt of the complaint. The Director will make an initial determination of the appropriate action to address the complaint. A person may file a complaint at any level of the school district; i.e., director, administrator, or school board. However, persons are encouraged to file a complaint at the building level when appropriate. If the complaint involves the director, the complaint must be filed with the Human Resource Officer or school board chair.

Depending upon the nature and gravity of the complaint, the director or other administrator receiving the complaint will determine the nature and scope of the investigation or follow-up procedures. If the complaint involves serious allegations, the matter will promptly be referred to the director who will determine whether an internal or external investigation should be conducted. In either case, the director will determine the nature and scope of the investigation and designate the person responsible for the investigation or follow-up relating to the complaint. The designated investigator will ascertain details concerning the complaint and respond promptly to the appropriate administrator concerning the status or outcome of the matter.

The appropriate administrator will respond in writing to the complaining party concerning the outcome of the investigation or follow-up, including any appropriate action or corrective measure that was taken, to the extent permitted by law. The director will be copied on the correspondence and consulted in advance of the written response when appropriate.

The response to the complaining party will be consistent with the rights of others pursuant to the applicable provisions of:

Minn. Stat. Ch. 13 (Minnesota Government Data Practices Act) or other law. 104-2
Legal Reference:
Minn. Stat. Ch. 13 (Minnesota Government Data Practices Act)

A public charter school serving students in grades 9 – 12